Hotel is in an excellent location. You can get to all the main attractions via train and tram from the station/stop right outside the hotel. The staff were lovely, everyone we spoke to was pleasant, helpful and spoke English. The rooms were quiet but the thermostat was a bit iffy, so kept overheating. But at least it was warm. Don't expect any English channels on TV, but you should be site seeing anyway.
The Hotel on Friedrichstrasse is a simple tourist hotel. Some rooms are located next to the railway. Rooms are clean and simple.
The concierge had nothing to do and felt bothered when we asked for the booked meeting room. The room was not available and he stated it is my problem and not his.
The leadership of the hotel acted customer oriented, for meetings we had to switch to their sister hotel.
For check out in the morning calculate at least 30 min since the process takes for ever and the line is loooong.
Surprisingly great hotel. Located fairly central next to great transport connections, comfortable, quiet rooms, a cool bar and the best breakfast buffet I think I've ever had in a hotel.
Beautiful hotel and very friendly staff. The breakfast is really good. I am coming back for sure.
Very professional service in English as well a few other languages. Such as the great Italian fellow running the breakfast service. The buffet breakfast was fabulous. After 9 days in the hotel, I still wanted to try more items.
The location is prime, you can quickly get to anywhere by foot or on transit. Despite the busy area, with extra-paned windows, the rooms were quiet. I will come back!